PC World has what it calls a Collect@Store deal for some of its offers. When I tried to pick up a Toshiba A300-1bz laptop, it turned out that the only laptops the offer applies to are ex-display or refurbished. The Currys website says that: the PC World website doesn’t, which is sharp practice at least and I’d call it dishonest.
Complaining to PC World’s Customer Services was, of course, a huge waste of time; if they bother training their staff at all, they train them to stonewall potential customers.
The company has a history of being found guilty of misleading the public. The Advertising Standards Authority upheld a complaint that PC World was advertising a notebook that it couldn’t supply, which is somewhat similar the problem I had today – their Customer Service department agreed that there wasn’t a single retail outlet in the UK that had one of these laptops in stock as new; and again, PC World’s parent company was found guilty of mis-selling computer equipment after a case brought by the Trading Standards Authority in which secondhand laptops were sold as new.
PC World is in the bottom10 in a survey asking shoppers to name the worst high street shops in the UK, according to The Independent.
So I bought a better laptop elsewhwere, paying several hundred pounds more – the price was never my only concern – and I’ll never, ever buy anything at all from PC World, Dixons, or Currys again. I’d advise everyone else not to deal with them while they do business in this way.