We’re moving into a new house and need to sort out phone and broadband as soon as we can. At the moment, our land line is provided by (rented from) British Telecom (BT) and ADSL broadband comes from Virgin. Both services have been fine so I tried to set up a similar arrangement at the new address.
BT – the former state-run monopoly supplier in the UK – told us that the earliest the phone line could be enabled for broadband was mid-January, a month away, and only then if an engineer could visit the house during daytime on a weekday. If we wanted a weekend visit then thay had no idea when an engineer could come out – their availability calendar didn’t extend beyond the end of February.
So BT’s lost a customer and we’re signing up for cable instead. It’ll take two days.